Frequently Asked Questions
General Questions
What products do you sell at Flyzone?
We specialize in mobile accessories, including phone chargers, Bluetooth headsets, earphones, charging cables, power banks, and more.
Are your products compatible with all devices?
Most of our products are compatible with popular brands like Apple, Samsung, Xiaomi, and others. Check the product description for specific compatibility details.
Do you offer genuine products?
Yes, all our products are 100% genuine and sourced from trusted manufacturers.
Ordering and Payment
How can I place an order?
Simply browse our website, add products to your cart, and proceed to checkout. You can pay via online payment methods or choose Cash on Delivery (COD).
What payment methods do you accept?
We accept online payments through credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is also available.
Is it safe to pay online on your website?
Absolutely! We use secure payment gateways to ensure your transactions are safe and protected.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders across India.
How long does delivery take?
Delivery usually takes 4-7 business days, depending on your location.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery.
Do you ship internationally?
Currently, we only ship within India.
Returns and Refunds
What is your return policy?
We offer a 5-day return policy. If you’re not satisfied with your purchase, you can return the product in its original condition for a refund or exchange.
How do I initiate a return?
Contact our support team atsupport@flyzone.co.inor call+91 8448928416to initiate a return. Please include your order number and reason for return.
How long does it take to process a refund?
Refunds are processed within 8-15 business days after we receive the returned product.
Can I exchange a product?
Yes, we offer exchanges for defective or damaged products. Contact our support team for assistance.
Product-Specific Questions
Are your chargers fast-charging compatible?
Yes, we offer fast chargers that are compatible with most fast-charging devices. Check the product description for details.
Do your Bluetooth headsets have noise cancellation?
Some of our Bluetooth headsets come with noise cancellation features. Look for this specification in the product details.
What is the warranty on your products?
Most products come with a 6-month to 1-year warranty. Refer to the product description or contact us for warranty details.
Can I use your charging cables for data transfer?
Yes, many of our charging cables support data transfer. Check the product specifications for details.
Customer Support
How can I contact Flyzone for support?
You can reach us via email atsupport@flyzone.co.inor call us at+91 8448928416. We’re available Monday to Saturday, 10 AM to 7 PM.
What should I do if I receive a damaged product?
If you receive a damaged product, contact us immediately with your order number and photos and unboxing video of the damaged item. We’ll arrange a replacement or refund.